A Timely, Special Instruction:
A VBA employee writes to offer practical instructions on how to capitalize on the recent VA offers to review, reconsider and correct any allegation of missing documents.
"It's important as you tell Vets to write to the VA to inform them of the original date they filed documents that they include in that letter the date they believe they filed it. The VA will accept the date given without documentary proof. If they don't know the exact date, just give the month. In those cases they will use the first day of the month the Vet asserts. Without that information, the date originally filed, the VA will only process it by sending one of their letters and it will drag on. However, if they include the date in that initial correspondence, that concludes that issue.
I believe that the above is as close to the appropriate way of doing things at this point in time as we can get.
Articles explaining VA's rules for re-opening claims are here:
I'll add that there is no mystery to this. I've been flooded with questions asking about what form to use, do you have to work through a VSO, can you just call the toll free number to report your grievance of a lost or missing record and so on?
This is truly a KISS moment. The VA has publicly fallen on its sword. To take advantage of this, if you believe that you are one who has had a compensation or pension decision that was affected in any way by a missing piece of evidence, write VA a letter, keep it brief, tell your story and mail it to them. Today it is more apparent than ever before that you must use certified mail, return receipt requested.
That's it, there is nothing more to it.
The down side here is that we don't have a clue whether or not they will follow through on the promise. Reality forces us to admit that we wouldn't purchase a used car off the VA lot. In recent days it's been pointed out that VA has made dozens of promises over decades and few, if any, have been kept. We (and the VA OIG) know that they blatantly cook the books to make their production and quality numbers appear light years ahead of where they are. The VBA claims an 80% accuracy rate while the BVA only agrees with VBA in 20% of the appeals.
Promises and feelgood statements are nothing new, they're experts at telling us one thing and doing quite the opposite. To do business with VBA enters one into a surreal world where you must leave behind any notions of equality, fairness, justice or caring. They make up rules as they go along with disdain for any of our society's norms or expectations of how they should behave.
File your paperwork now. Do it correctly, by the book. Wait.
Do all this anticipating that in 12 to 18 months you'll receive a letter that says, "We have made a decision on your claim. We find no evidence to support your allegation that your effective date, percentage of compensation, rating, denial etc. should be modified as you request. Your allegation that you submitted medical records, marriage certificates, 'Buddy Letters', Independent Medical Examinations, nexus letters, etc. can not be substantiated. If you do not agree with our decision, you may.... etc."
No, you got it right. I don't trust them. To my knowledge the VBA has never given us any reason whatever to trust them. At one point I had a small measure of respect for an agency struggling to perform a Herculean task under the guidance of the most disliked Congress in any living American's memory. But, no more. This is not an agency where trust matters, it simply isn't a part of the equation now.
Write your letters, it's the only practical thing you can do now. We'll be here as the letters come back and pick it up from there.