Question:
Jim,
I am a 70% female veteran. I just recently put in a claim to reopen a previous claim and to increase in a claim. If I am getting my spouse or boss to write a lay statement to support my claim or if I am writing one, How does it need to be written. Just don't want to make any mistakes.
Answer:
A "Statement In Support Of Claim", otherwise known as a Buddy Statement will usually only have any impact if the author has some sort of special knowledge of the causative event.
For example; if you were injured in an accident while on duty but official documentation of the event was lacking, an eyewitness that can verify your account will carry a fair amount of weight.
Buddy Statements from family members, pastors, teachers and friends later in life often carry almost no weight at all. For example, a spouse may testify that they have observed the consequences in your life of an alleged event and they know that you suffer greatly. However, if they weren't observers of the original event, they don't actually have any true knowledge of it other than what you've told them.
They might say, "I know that her back injury that she acquired in service has ruined her life." But since they can't attest that they saw the injury as it occurred, they're relying on your account. Unless it was an event of combat, your personal accounting of an otherwise poorly documented event has almost no weight.
Special consideration is given to your remembrances of events of combat if your record reflects that you were a participant in that action. Other than that, without medical records, ships logs, unit action records and so on, your story of occurrences may be completely ignored.
Mental health issues may benefit by a Buddy Statement if the writer sticks to cold, hard facts...not opinions. For example, "In the last 12 months, from {date} to {date} I have personally observed that she has been unable to perform activities of daily living such as; personal grooming, personal hygiene, preparing her own meals, washing her clothes, etc." or "I have observed that she has become much less able to leave her house and in many instances will not venture outside her door for 2 weeks at a time."
You don't want someone to say, "I think her problems are because...". Unless they are qualified as an expert witness (such as a physician) their opinions carry little weight.
Like any other adversarial court system, witness statements are taken with a large grain of salt by the VA. If you have a pastor and your spouse write nice and sympathetic things about you and your condition, the guy at VA who reads it is thinking, "Well, of course that's what they say. What else would a spouse or pastor say?"
The reality is that the bad guy who is in jail for shooting someone still has a mom that loves him and she would write a glowing reference for him.
If it's your boss at work, she should also just stick to facts. For example, "It is noted in her personnel file that in the last year she has had 10 absences from scheduled work to attend VA doctor appointments. Because of such frequent absence, she is on probation..." or "Her back problem has caused her to be unable to perform the duties of her job description. She is unable to sit for long periods of time {one hour} without expressing discomfort or pain. She is no longer able to lift, push, pull or otherwise move an object that weighs over 5 pounds. She can not reach, hold or grasp objects as required to fulfill her responsibility." You get the idea.