Veterans skeptical that $10 billion computer system will improve service at VA

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Spokane will lead the $10 billion effort to revamp the U.S. Department of Veterans Affairs’ medical records system, but questions remain about what veterans can expect and the computer program selected to make those changes.

VA Secretary Robert Wilkie, who made the announcement Oct. 17 at Fairchild Air Force Base, said Spokane was selected because it has a perfect mix of both rural and urban veterans, the area has a good technology base and it’s home to Mann-Grandstaff VA Medical Center.

“So what we are doing here in Washington, we are testing out the medical health records, which is the largest program the VA has ever undertaken,” Wilkie said at the Fairchild event organized by U.S. Rep. Cathy McMorris Rodgers. “That will be the template for the entire country.”

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