Facing High Denial Rates for VA Claims, 3 Gulf Vets Intervene

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ROANOKE, Va. -- From his small home office more than 200 miles from Washington, Ronald Brown has a direct line to top Department of Veterans Affairs officials, including VA Secretary David Shulkin.

In the time between bouts of illness and his many doctors' appointments, Brown -- a veteran of Operation Desert Storm -- can be found here, working at a laptop filled with scientific studies, written testimonies to Congress and veterans' claims for VA benefits. He's focused, sometimes working on multiple claims at the same time, pausing only to pat the two English bulldogs who lie at his feet or search through binders of documents on his overloaded bookcase.

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